Episode 13: What to Do When You Make a Mistake with a Client

Making a mistake with a client sucks! Jess and Steph have both been there, and they know that it's not the end of the world and totally recoverable. So this week on The Decorettes, they're dishing on how to deal with a client mistake in a way that is super professional so the client relationship stays as strong as ever!

Making a mistake with a client sucks! Jess and Steph have both been there, and they know that it's not the end of the world and totally recoverable. So this week on The Decorettes, they're dishing on how to deal with a client mistake in a way that is super professional so the client relationship stays as strong as ever!

Topics Discussed:

  • Steps to take when you make a mistake with a client
    • The best ways to keep calm
    • How to stay in integrity
    • Tips for admitting your mistake
    • The importance of upping your customer service
  • Steps to take when you're client thinks you've made a mistake (but haven't)
    • More ways to stay calm
    • How to reiterate your position and responsibilities 

DON'T FORGET:

MORE FROM JESS!

Visit Ms. Glamour Nest for all the swanky systems you need!

MORE FROM STEPH!

Visit Ms. Paper Moon and boldy go where no brand has gone before!

So what are your thoughts on this week's episode, Decorette?

LET US KNOW IN THE COMMENTS! WE'D LOVE TO HEAR FROM YOU!

 

YOU'LL ALSO YOU...